Allison Pickens

Founder of The New Normal Fund; Former COO at Gainsight & Board Director

Travels From Travels From:
San Francisco, CA, USA
Speaking Fee Speaking Fee:
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Allison Pickens Biography

Allison Pickens is a solo GP investor and independent board director who spends her time supporting CEOs and their teams, including at dbt Labs (on the board), Mux, Tackle, and others. She is a world-recognized expert on how to grow through your existing customers (through better adoption, net retention, and advocacy), having invented, refined, and/or popularized many of the best practices in that area. As the former COO at Gainsight, Pickens scaled the customer success SaaS company from $1M to >$80M in ARR. Besides building and leading dozens of functions, she pioneered thought leadership for Gainsight’s community on how to drive recurring revenue growth, which drove the creation of the new category of customer success software.

Pickens' content — hundreds of blog posts and podcasts and ultimately a book called The Customer Success Economy (Wiley, 2020) — became a vehicle for her to advise entrepreneurs. She has served on three private SaaS company boards and is currently on the boards of dbt Labs (backed by a16z, Sequoia, and others) and Commvault (NASDAQ: CVLT), making her one of the youngest public company board directors in the U.S. She decided to leave Gainsight in early 2020 to focus on her passion for working with founders, and she launched a venture fund to formalize those relationships.

Pickens is part of the Fortune Most Powerful Women community and was named one of the Top Women in SaaS and Top 50 People in Sales and Business Development. She started her career as a strategy consultant at BCG and later an investor at Bain Capital, and she earned an MBA at Stanford and a BA at Yale.

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Speaker profile last updated by AAE Talent Team on 02/12/2024.

Allison Pickens Videos

  • The Anatomy Of Creating A Category With Former Gainsight COO
    That expert is Allison Pickens, former COO at Gainsight and now an investor and advisor through her work as the Founder and General Partner.
  • cONference 2021 - Fireside Chat with Allison Pickens
    A Fireside Chat featuring Allison Pickens (Investor and Former COO of Gainsight) and Hari Raghavan (CEO of AbstractOps and former fintech COO).
  • APPEALIE 2019 SaaS Conference - Allison Pickens
    Gainsight COO Allison Pickens delivers "Scaling Through Your Customers" presentation at 2019 APPEALIE SaaS Conference.

Allison Pickens Books

  • The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
    The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift

FAQs on booking Allison Pickens

  • How do I book Allison Pickens to speak at my event?

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  • What are the speaker fees for Allison Pickens

    Speaking fees for Allison Pickens, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Allison Pickens are for live events and for virtual events. For the most current speaking fee to hire Allison Pickens, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Allison Pickens speak about?

    Allison Pickens is a keynote speaker and industry expert whose speaking topics include Business Growth, Communication, Computer Science, Customer Experience, Female Leadership, Marketing, Peak Performance, Sales, Women in Business.
  • Where does Allison Pickens travel from?

    Allison Pickens generally travels from San Francisco, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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    AAE Speakers Bureau has successfully booked keynote speakers like Allison Pickens for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Allison Pickens for your next private or corporate function.
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Allison Pickens is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Allison Pickens for your event is available upon request. Allison Pickens generally travels from San Francisco, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Annette Franz, Dan Gingiss, Alexandra Wilkis Wilson, Robert Spector and Libby Gill. Contact All American Speakers for ratings, reviews, videos and information on scheduling Allison Pickens for an upcoming live or virtual event.

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