Jeofrey Bean

Jeofrey Bean is best known for the customer experience books The Customer Experience Revolution and Customer Experience Rules! As an engaging Speaker and UC San Diego Instructor of CX

Travels From Travels From:
San Diego, CA, USA
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Jeofrey Bean Biography

Jeofrey Bean is best known for the customer experience books The Customer Experience Revolution and Customer Experience Rules! Jeofrey assists companies in improving and innovating CX. He also teaches customer experience and the University of California at San Diego Extension in Domestic and International Schools.

Customer experience speaker and customer service experience speaker Jeofrey Bean is known for engaging audiences with customer experience insights and commentary delivered with a dash of humor. Jeofrey brings practical and innovative customer experience best practices and CX thought leadership to your company, special event, off-site meeting or conference.

Jeofrey’s speaking venues include The JD Power Awards Summit The International Leadership Association SDL Innovate Conference Society of Customer Affairs Professionals (SOCAP) aOn John Hockenberry’s “The Take Away” program on National Public Radio (NPR / PRI news radio).

Jeofrey Bean Speaking Topics

  • The Experience Makers - What Do They Know That You Should?

    Businesses that provide extraordinary customer experiences are better and different than their competitors and more profitable and longer lasting than their competition.

    Companies like Apple, Amazon, Starbucks, and newer start-ups including Square, Uber and Tesla, dominate their industries and marginalize competition.

    These “Experience Maker” companies have surpassed products, services, and price toward the purpose-built customer experience and the user experience within it.

    Jeofrey Bean explores the unique cultures, understanding of people, technology, markets and decision making that guide the top five percent of customer experience leaders. The "Experience Makers" that surpass product, service, and price-based business with purpose-built customer experience.

  • Innovation Leadership “What’s Your Style?”

    Is Starbucks style of quick-draw innovation for your company and customers? Or is Apple, Amazon or Tesla a better fit? (Select from Google, Uber, and Square, others in the two books depending on audience and goals of the event.

  • Delivering a Frictionless Out of the Box Experience: Optimizing the Customer Experience

    Customer experience expert and author Jeofrey Bean presents “Delivering a Frictionless Out of the Box Experience.” Very few companies take an active approach to developing pleasing out-of-box experiences for customers. The out of the box experience happens during the time a customer takes possession of your box to the time the product is out of it and doing for them what your promised. What happens in between is very important for your company and the customer, yet is rarely pleasing. And if the out of box experience is not effective or pleasing for people, it can be expensive for your businesses in social media, customer service, support and returns of perfectly functioning products. What can you learn from the best including Lego, Apple and Linksys.

    Insights include • Please customers, leverage social media, lower costs of customer service, support and returns • How to go beyond box designers and ad agencies to assure effective out of box experiences for customers • How to select and benchmark out-of-box experiences • How Apple (iPhone), Amazon (Kindle), Cisco (Linksys 3500 Router) and Lego get it right the first time and what it means for you • To apply the insights from above for practical out of box experience improvements • Real business examples include Lego, Apple and Linksys

  • Winners, Losers and Ones to Watch!

    The best practices and extraordinary results of customer experience leaders have created winners, losers and ones to watch in the marketplace. Jeofrey Bean, author of the business leadership book The Customer Experience Revolution • How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever, with Sean Van Tyne, will discuss winners, losers and companies to watch and what it means for all businesses striving to be different, more profitable and sustainable.

    Highlights from Customer Experience • Winners, Losers and Ones to Watch! • What percentage of businesses are customer experience leaders and where are the other companies? • Select best practices of "experience maker” companies based on the live interviews and research for the customer experience book • Examples of winners, losers and ones to watch including: Tesla, Square, Best Buy, Amazon, Sony, Nokia, Microsoft, Uber, and more

  • The Customer Experience Revolution – How Companies Like Apple, Amazon and Starbucks Have Changed Business Forever

    Author Jeofrey Bean will share his aggregate views of what makes the best customer experience companies better and different for their customers and more profitable and sustainable than most businesses.

    These “Experience Makers” dominate industries and change customers’ lives. Insights about leadership, best practices and decision making, are based on the interviews and research done for the book ‘The Customer Experience Revolution’ include:

    • Why the customer experience is more important now than ever? • How Experience Makers define customer experience and user experience? • What companies are the leaders and laggards? • What happens to businesses when their market changes from product, service or price to customer experience? • Insights of the best practices of leaders Apple, Amazon, Netflix, and more • The customer experience hierarchy and what it means for your CX decision making.

  • Customer Experience Rules!

    Expert Jeofrey Bean discusses a sample of 52 best practices of the customer experience leaders. Going beyond branding, customer service, and customer satisfaction, the customer experience encompasses every touch point a customer has with a company. Follow these rules in your business to craft the very best customer experience possible.

    Bean shares innovative yet practical insights about effective customer experience strategy and tactics from the leaders to improve customer engagement, loyalty, and advocacy: including Uber, Tesla, Amazon, Qualcomm, Kaiser Permanente, DealerRater, Imprivata, Ford, Starwood Hotels and more.

    Like his best-selling CX book, The Customer Experience Revolution, Customer Experience Rules! is based on the author’s experience, research, and in-person interviews with companies recognized for CX innovation.

    Whether you are new or a long-time practitioner of Customer Experience, this event is a great introduction and reminder of all the best practices we should use – every day!

Jeofrey Bean Videos

  • Customer Experience Speaker Customer Service Keynote Jeofrey Bean
  • Customer experience keynote speaker & motivational speaker Jeofrey Bean

Jeofrey Bean Books

  • Customer Experience Rules!: 52 Ways to create a great customer experience
    Customer Experience Rules!: 52 Ways to create a great customer experience
  • The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever
    The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

FAQs on booking Jeofrey Bean

  • How do I book Jeofrey Bean to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Jeofrey Bean for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Jeofrey Bean, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Jeofrey Bean or any other speaker of your choice.
  • What are the speaker fees for Jeofrey Bean

    Speaking fees for Jeofrey Bean, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jeofrey Bean are for live events and for virtual events. For the most current speaking fee to hire Jeofrey Bean, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Jeofrey Bean speak about?

    Jeofrey Bean is a keynote speaker and industry expert whose speaking topics include Business, Disruptive Thinking, Education, Educational Motivational, Leadership, Marketing, Thought Leadership.
  • Where does Jeofrey Bean travel from?

    Jeofrey Bean generally travels from San Diego, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Jeofrey Bean’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Jeofrey Bean for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Jeofrey Bean for your next private or corporate function.
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Jeofrey Bean is a keynote speaker and industry expert who speaks on a wide range of topics such as The Experience Makers - What Do They Know That You Should?, Innovation Leadership “What’s Your Style?”, Delivering a Frictionless Out of the Box Experience: Optimizing the Customer Experience, Winners, Losers and Ones to Watch!, The Customer Experience Revolution – How Companies Like Apple, Amazon and Starbucks Have Changed Business Forever and Customer Experience Rules!. The estimated speaking fee range to book Jeofrey Bean for your event is $5,000 - $10,000. Jeofrey Bean generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Bill Wooditch, Cynthia Germanotta, Kristie Kennedy, Eduardo Briceño and Heath Calhoun. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jeofrey Bean for an upcoming live or virtual event.

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