Mark Levy, the pioneer of EX and former Head of Employee Experience at Airbnb will share how he scaled the culture through significant growth in headcount and scaling of the business. At Airbnb, there was a focus on preserving culture and driving a sense of belonging through that ascendancy. Mark will tell the stories, examples, and lessons learned on how he and his team shifted from traditional HR to Employee Experience by redesigning through a human-centric approach.
Now with COVID, we’re in a downward curve…but a lot of the principles we put in place to make this shift are even more important with employees working from home, social distancing and isolation. Mark will share the key considerations and give examples of acting with empathy in the new now. We need to address the hierarchy of employee’s needs depending on the context at the time, and it requires a new way of looking at managing, and believe this will also be a reset for the way we work going forward.
Mark will give context on how, at Airbnb, he pioneered the shift from a traditional HR mindset and organization to what is now emerging at the best practice of looking at the end to end employee journey through the creation of Employee Experience. This is a mindset, ways of working across the organization, as well as an important structural shift within the company.
Mark will share how Airbnb took it’s unique and authentic mission and values and translated them into a globally recognized culture. Mark will also explain the importance of integrating the external promise with the internal employee brand proposition. Mark and team designed a strategy of “Belong Here (at Airbnb)” based on their external mission of “Belong Anywhere” (creating a world where anyone can belong anywhere). The outcome was more engaged, and productive employees, with strong retention and an increased focus on meeting the needs of the customer/business.
Mark will share how his work at Airbnb broke down the walls between employee, hosts, and guests (customers) to create community. This was about creating “belonging” part of which focused on Diversity and Belonging (inclusion) within the organization. Mark will address the importance of connecting the company and the employees, the employees with each other, the employees to the customers, as well as the employees in the communities in which they operate through volunteerism.
Companies should be deliberate and intentional in how they think about scaling. Mark will share how he designed an Employee Experience strategy to ensure that the Company, the Employees, and the Culture grew by design to ensure that what was special and unique to Airbnb would evolve and scale as the company grew exponentially.
Mark Levy is a keynote speaker and industry expert who speaks on a wide range of topics such as Creating Belonging and Connections in the WFH/Remote Working Environment, The Evolution from HR to Employee Experience, Your Brand is Your Culture, Creating a Community Driven Superbrand and Growth By Design. The estimated speaking fee range to book Mark Levy for your event is $20,000 - $30,000. Mark Levy generally travels from San Francisco, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Tim Sanders, Doug Lipp, Adrian Gostick, Ryan Estis and Amy Bohutinsky. Contact All American Speakers for ratings, reviews, videos and information on scheduling Mark Levy for an upcoming live or virtual event.
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