Imagine, commanding prices 2x, 5x, 7x or even 10x your closest competitor and your clients ecstatically, cheerfully and willingly giving you money and don’t even think twice about it. Price resistance is eliminated.
Imagine, your clients or patients becoming your all-powerful marketing force, creating such buzz and excitement that you can actually pick, choose and approve your clients before you ever meet them.
Imagine, if you will, being the one business in your city or town whose legendary service is raved about like a 10 year old just returning from Orlando, FL
Imagine, if you could generate “walk-on-burning-coals” client loyalty where clients and patients stay with your for life.
Imagine no longer. During a content rich and entertaining presentation, Vance brings Main Street companies and business owners real working strategies.
From start to finish he keeps people engaged through humorous stories about his time working at Walt Disney World. They get pumped up with the knowledge and tactics to deliver a magical experience for their clients and customers. He shares his passion for customer service in an authentic and non-cliched presentation.
Attendees will discover
Even the best companies can’t prevent an occasional burnt steak, late flight or missed delivery. Errors are inevitable when dealing with humans. But dissatisfied customers are not. While you may not be able to prevent all problems, you can learn to recover from them. Service recovery doesn’t just happen. It is a systematic business practice that must be designed properly and implemented in a practice.
Attendees will discover how to:
This presentation is designed to give the attendees the basis for building a culture of customer service. Smiling employees who say please and thank you are just the beginning of creating a world class service organization. During this presentation, attendees will discover the financial impact of customer service as well as 10 customer service rules so that they can be prepared to take care of just about any situation.
Vance Morris is a keynote speaker and industry expert who speaks on a wide range of topics such as Disnify Your Business: Create Extraordinary Experiences & Prices That Drive Extraordinary Customer Engagement, Referrals and Profits, 7 Keys to Profitable Service Recovery and Fundamentals of Managing the Customer Experience. The estimated speaking fee range to book Vance Morris for your event is $20,000 - $30,000. Vance Morris generally travels from Baltimore, MD, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Don Peppers, Glen Jackson, Paul Bramson, Linda Ruffenach and Alex Chriss. Contact All American Speakers for ratings, reviews, videos and information on scheduling Vance Morris for an upcoming live or virtual event.
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