Scott Friedman

Scott Friedman Speaking Topics

• How to Hold an Audience Without a Rope

  To be a great leader, you must be a great communicator. And to be a great communicator you must speak with clarity, power and purpose. The best speakers build perceived credibility though authenticity, vulnerability, humility and the art of story telling. In this program you will learn the secrets of great speakers from the conference room to the podium. You’ll learn how to overcome stage fright, establish perceived credibility, and create an authentic connection with your listeners. Your value as a leader will dramatically increase as you learn to hold an audience without a rope.

• Happily Ever Laughter How to Engage Any Audience

  To truly engage the distracted audience member of today, you must not only educate and enlighten, but entertain as well. Humor may be your most useful tool for it breaks preoccupation, develops rapport, increases retention, and connects with your listeners. In this interactive skill-shop, participants will learn how to play off any audience—be it a meeting of five or an auditorium of 5,000. From developing original material to uncovering an organization’s “humor hot buttons,” this program will cover the basics and beyond for become a more charismatic, humorous, effective presenter. Learn to tell funny stories that appeal to a culturally diverse audience. From “half-thewords” to “what if” to the “power of the pause,” you will learn story-telling techniques that will make your stories come alive.

Employee Innovation for Turbulent Times

What does it take to stay relevant and competitive in today’s fast-paced, ever-changing global marketplace? A culture of innovation! In fact, the #1 killer of employee innovation is a culture that doesn’t support it. Employees are more mobile, versatile and appreciate their personal freedom more than any time in the history of work. The needs and demands of today’s workforce make the task of employee engagement more complicated.

When self-expression is welcomed, when employees feel free to be authentic, when employees are empowered to take risks, when creativity is rewarded… innovation flourishes. A connected culture leads employees to brainstorm, create and thrive. Learn to build a culture that engages employees, creates connection and lets employees know what they do matters. Your reward will be more productive, creative and fulfilled employees.

Using Humor for a Change

Become unforgettable. Jump-start your creativity. Ease conflict. Gain control of tense situations. Win impossible business. Create a positive culture. Engage employees. Engage customers. Reduce burnout. Improve communication. Enhance problem solving. Build better relationships. Raise productivity… and enjoy work more than ever before! How do you make this happen? Through the effective use of humor, creativity, and engagement strategies to bring more positivity and productivity to your organization building deeper relationships and better results. By using the tools from this fun, useful program, you will soon discover that those who laugh, last!

“Sell-e-Brate”

This useful and entertaining program explores how to use celebration, humor, and value-adding creativity to give your sales team a competitive advantage. These important tools, along with the “Sell-e-brate Mindset,” will help generate new clients and keep your existing customer base consistently engaged and satisfied. By creating a culture of celebration and honoring your employees and customers, you will create happy, eager prospects ready to buy. Learn ways to differentiate yourself and build perceived value that highlights what you do best. Let your “GPS”—Gratitude, Play, and Surprise—guide you to better connections with customers, leading to the discovery of hidden objections. As you learn techniques used by the world’s most admired organizations, you will discover that he or she who celebrates, sells!

Connecting with Customers

Customer expectations have dramatically changed over the years. Today, satisfying the needs of your customers by providing fast, efficient service is no longer enough. The most successful companies move beyond customer satisfaction and engage customers in a memorable experience that is consistent with their brand promise. Every employee must live service and take pride in a culture that honors and rewards both employees and customers. This entertaining and insightful program is full of tools and techniques that will help you to engage your customers and build perceived value. Learn to build long-term loyalty as Scott reveals the secrets to connecting with customers and employees.