Dennis Snow

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5 out of 5

Customer Service Expert, Formerly with the Disney Institute, Business Author

Travels From Travels From:
Orlando, FL, USA
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Dennis Snow Biography

Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World organization. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Snow managed various operating areas throughout the parks, learning and applying the skills it takes to run a world-class, service-driven organization.

Snow launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies, including ExxonMobil, AT&T, and Coca-Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England, and Argentina. This division quickly became the fastest-growing venture of the Disney Institute and experienced repeat business of nearly 100%.

He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Snow’s leadership performance was ranked in the top 3% of the company’s leadership team.

Today, Snow is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, and Verizon Wireless.

His articles appear in a number of industry publications and he is a featured customer service expert on several business news-talk radio shows. He is the author of two books, "Unleashing Excellence: The Complete Guide to Ultimate Customer Service" and "Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life."

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Speaker profile last updated by AAE Talent Team on 10/01/2024.

Dennis Snow Speaking Topics

  • Leading a Culture of Service Excellence

    Note: This program is a natural follow-up to Delivering World-Class Customer Service or can be delivered as a standalone program.

    In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service and take their cues directly from their leaders. In order to effectively implement an organization-wide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence.

    Based on the leadership principles Dennis learned, lived, and taught during his 20-years with Walt Disney World, this presentation highlights specific leadership behaviors that bring a service strategy to life and describes how to “hardwire” service excellence into an organization’s culture.

    Participants will learn:

    • The behaviors that will define your organization’s service culture.
    • Hiring processes that ensure that service-oriented individuals are recruited and selected for employment.
    • New-hire and ongoing training practices that reinforce your organization’s service culture.
    • Effective communications strategies that keep employees focused on the
    • customer experience.
    • Techniques for involving employees in the forward movement of the organization and empowering customer-focused decision making.
    • Accountability processes that ensure that service excellence is non-
    • negotiable.

  • Delivering World-Class Customer Service

    Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value • what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty.

    Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.

    Participants will learn:

    • Approaches that help your employees move from a task mindset to an experience mindset.
    • A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
    • Four specific strategies for wowing customers every time.
    • A mechanism for ensuring that your organization’s processes are designed through the “lens of the customer.”

Dennis Snow Videos

  • Dennis Snow 2018 demo - YouTube
    Dennis Snow Speaker: Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World Company. There, he ...
  • Dennis Snow - Creating Magical Customer Experiences - YouTube
    Happy customers make for healthy bottom lines. If you want to build a customer service culture that gets real results, you need the reliable, ...
  • The Uber Experience

Dennis Snow Books

  • Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
    Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
  • Unleashing Excellence: The Complete Guide to Ultimate Customer Service
    Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Speaker Lists Featuring Dennis Snow

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  • What topics does Dennis Snow speak about?

  • Where does Dennis Snow travel from?

    Dennis Snow generally travels from Orlando, FL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Dennis Snow is a keynote speaker and industry expert who speaks on a wide range of topics such as Leading a Culture of Service Excellence and Delivering World-Class Customer Service. The estimated speaking fee range to book Dennis Snow for your event is $10,000 - $20,000. Dennis Snow generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Jason Young, Libby Gill, Doug Lipp and Dr. Jackie Freiberg. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dennis Snow for an upcoming live or virtual event.

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