Jack Mackey

Leadership, Teamwork & Customer Loyalty Expert, Former Chief Evangelist Service Management Group (SMG)

Travels From Travels From:
Kansas City, MO, USA
Speaking Fee Speaking Fee:
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Jack Mackey Biography

As Chief Evangelist at Service Management Group (SMG) for 14 years, Jack turbo-charged SMG to become one of the world's premier customer experience insight firms. Today he serves with Mark Sanborn, Simon Bailey and Colleen Stanley on the management training faculty at Crestcom International, developing leaders globally.

Jack’s top-rated keynote speech, “What Customers Love: what every leader must know and do well,” teaches managers what it takes to win loyalty and grow a service business. His program “Scale Up Your Leadership: how to galvanize your people,” helps corporations and associations increase discretionary effort, teamwork and retention.

Participants in Jack’s leadership workshop, “Chart Your Course to Loyalty Leadership,” grasp what it takes to build the customer-preferred local brand: how to measure, analyze and act on customer feedback, nurture a contagious culture of service and develop an effective customer experience strategy that is profitable and sustainable.

In 30 years of advising leaders, Jack's helped companies drive organic growth in every kind of service-based business. His keynote speeches and workshops brim with actionable customer insights, entertaining real-life examples and laugh-out-loud humor.

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Speaker profile last updated by AAE Talent Team on 09/18/2024.

Jack Mackey Speaking Topics

  • CHART YOUR COURSE TO LOYALTY LEADERSHIP

    • Nurture a contagious culture of service: If you can't sell it on the inside, you'll never sell it on the outside.

    • Each participant receives bonus summary: Great Place to Work Assessment

    • Develop an effective customer experience strategy: Greatness is achieved when customers say we're great.

    • Bonus self-assessment: Leadership in Service-Based Organizations.

    • Measure, analyze and act on customer feedback: Energy goes where attention flows.

  • SCALE UP YOUR LEADERSHIP: HOW TO GALVANIZE YOUR PEOPLE

    • What drives the way people think, feel and act: insights to unleash passionate engagement

  • WHAT CUSTOMERS LOVE: WHAT EVERY LEADER MUST KNOW AND DO WELL

    • When will superior customer experience, not product or price • drive loyalty and growth? It's here now.

Jack Mackey Videos

  • Jack Mackey - Customer Experience Keynote - Sizzle Demo Reel ...
    Jack Mackey Entertains, Enlightens, and Energizes Audiences." Keynote presentations with fresh ideas to win customer loyalty, galvanize team ...
  • Jack Mackey - How to Wow Your Customers - YouTube
    For Booking Info Contact: Nancy Lauterbach, RedPropeller, LLC Email: Nancy@ RedProps.com 913-488-6480 Web: www.

FAQs on booking Jack Mackey

  • How do I book Jack Mackey to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Jack Mackey for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Jack Mackey, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Jack Mackey or any other speaker of your choice.
  • What are the speaker fees for Jack Mackey

    Speaking fees for Jack Mackey, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jack Mackey are for live events and for virtual events. For the most current speaking fee to hire Jack Mackey, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Jack Mackey speak about?

    Jack Mackey is a keynote speaker and industry expert whose speaking topics include Business Leadership, Customer Experience, Human Resources, Inspirational, Leadership, Marketing, Peak Performance, Peak Performance, Sales, Teamwork & Teambuilding, Technology.
  • Where does Jack Mackey travel from?

    Jack Mackey generally travels from Kansas City, MO, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Jack Mackey’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Jack Mackey for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Jack Mackey for your next private or corporate function.
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Jack Mackey is a keynote speaker and industry expert who speaks on a wide range of topics such as CHART YOUR COURSE TO LOYALTY LEADERSHIP, SCALE UP YOUR LEADERSHIP: HOW TO GALVANIZE YOUR PEOPLE and WHAT CUSTOMERS LOVE: WHAT EVERY LEADER MUST KNOW AND DO WELL. The estimated speaking fee range to book Jack Mackey for your event is $10,000 - $20,000. Jack Mackey generally travels from Kansas City, MO, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Mark C. Thompson, Mark Sanborn, Robert Cialdini, Tim Sanders and Don Peppers. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jack Mackey for an upcoming live or virtual event.

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