Speaker profile last updated by AAE Talent Team on 02/03/2024.
Not only will traditional sales techniques and programs not secure business today, it will flat out lose it. To compete and secure business today your sales team must be consultants, customer advocates, problem solvers, educators, negotiators, change agents, and more. Corcoran demonstrates how sales will thrive once the sales force finds out what the client's challenges are and decides to sell solutions rather than merely products and services.
Customer service is not only becoming a lost art; sometimes it is simply non-existent. Providing service to the customer is a mind-set that must be understood and carried out by every member of an organization to be able to retain business and customers over a period of time. True service must be delivered every moment, every time anyone in your organization has contact with any customer. Corcoran describes how creating the mind-set of customer service can become part of any organizational culture.
Learning to "lead people" and "manage things" is one of the most crucial factors that determines success or struggle for managers in any organization, at any level. Simply put, we can "manage" things, but to be truly effective, we must learn to "lead" people by creating a culture in which micro-management of employees and tasks is not necessary. By getting people to buy in to the culture of a company, Corcoran shows managers how to foster happier and more productive teams.
Michael Corcoran is a keynote speaker and industry expert who speaks on a wide range of topics such as Solution Selling--Moving Past Products and Services, Reviving the Lost Art of Customer Service and Don't Manage People--Lead Them. The estimated speaking fee range to book Michael Corcoran for your event is $10,000 - $20,000. Michael Corcoran generally travels from CO, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are JP Pawliw-Fry, Gary Kunath, Robert Kriegel, Garrison Wynn and Mark Sanborn. Contact All American Speakers for ratings, reviews, videos and information on scheduling Michael Corcoran for an upcoming live or virtual event.
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