Arnold Sanow

Arnold Sanow Speaking Topics

• Keeping Customers for Life ... Create a WOW Customer Experience

  Keeping Customers for Life … Create a WOW Customer Experience Can also be titled, What Customers Love ... Create a WOW Customer Experience

  (can be delivered as a keynote, breakout, training program or facilitation)

  The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of your customer service more than any other factor determines the level of approval customers gives you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a "wow" feeling about you and your services.

  Specifically participants will learn; 6 key ingredients to keep customers for life and get them singing your praises; what other companies and organizations do to succeed with their customers; 15 easy things you can do now to keep customers, what does good customer service really mean; turning moments of truth into moments that are memorable; making every meeting and transaction positive memorable and special and more …

  We spend 5 times more trying to get new customers than we do to keep the ones we already have. This session will show you how to build customer relationships and a culture of customer care.

• Winning Presentation Skills – Put Power, Punch and Pizzazz into Your Presentations!

  (can be delivered as a keynote, breakout, training program or facilitation)

  Project poise and professionalism ... Captivate your listeners ... Persuade people to act on what you say ... Develop comfort and confidence

  Whether you speak to one person or a group of 100, getting your message out in a clear and concise manner is essential to your success. People who speak well are perceived to be smarter, more competent, likeable, trustworthy and confident.

  The purpose of this workshop is to help you learn how to develop and deliver high impact presentations. It is designed for people like yourself who make presentations on an occasional basis. It covers the basic skills necessary for you to effectively develop and deliver the presentations you are asked to do in your job.

  We will cover such areas characteristics of successful presenters; 12 most common mistakes presenters make; 5 steps to deal with ‘speakers anxiety’; how to build instant rapport and connect with your audience; planning your presentation; 6 dynamic ways to open your presentation; 15 ways to keep your audience’s attention; how never to ‘be boring’ again; how to get and use humor; use of audio visuals; 10 key elements all PowerPoint presentations must have; effective use of body language; 7 strategies for closing your presentation, videotaping(optional) and much more.

  The workshop format includes group discussions and individual and group exercises designed to help you learn presentation skills. Depending on the time and format of the session you will develop a presentation and present a segment of it during the workshop. Your fellow participants will be your audience during your practice session. You will get constructive criticism from the instructors and the participants. In addition each presentation will be videotaped (optiona)

Working with Emotional Intelligence ... What it is and Why it Matters to You

Working with Emotional Intelligence … What it is and Why it Matters to You (can be delivered as a keynote, breakout, training program or facilitation)

According to a Harvard and Stanford University study, only 15% of your success in working effectively with people will be due to your technical skills and 85% will be due to your ability to connect, get along and your emotional intelligence.

Emotional Intelligence is the ability and skill of leaders and their employees to understand and manage themselves and their emotions. Experts say it can make or break careers and elevate executive leadership to higher levels of success. So what are the best moves and worst emotional pitfalls you can make? Learn from executive coach and nationally acclaimed author Arnold Sanow what it is and why it matters to the success of executives, employees and the companies they work for.

You’ve studied The 7 Habits of Highly Effective People, One Minute Manager, Who Moved My Cheese. You’ve tried assertiveness training, team boot camps, left-brain/right-brain theories, communication skills; now study emotional intelligence: the ability to gather data from your emotions and the emotions of others and translate that into useful information.

What makes it different from all the other theories? Research throughout the past two decades indicates that emotional intelligence is a key factor to career and company success and overall happiness.

Emotional Intelligence can be further described as “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”

Various research sources build a case for improved EI in the workplace, because it contributes to the bottom line. From small companies to large organizations, EI helps with employee satisfaction and retention. Training dollars a

Teams that Work ... Transform Groups into Teams

Teams That Work … Transform Groups into Teams • (can be delivered as a keynote, breakout, training or facilitation)

Everything is changing faster than ever before. Everyone is doing more with less. And in this fast pace world team relationships suffer. Miscommunication, misunderstandings, misperceptions, conflicts, internal and external strife and stress can play havoc with teams. As the Vice President of Southwest Airlines stated, “It doesn’t matter whether its two full-time jobs; four or twelve that one person has to do. Our productivity is the result of the trust we have with each other. If you have the right trust, working relationships, teamwork, environment and positive communication, the work gets done.” Arnold Sanow will work with the participants to show them how to build stronger teams by enhancing workplace relationships and improving the workflow process. The communication strategies the participants will learn are the key for a more positive, productive and profitable organization. Specifically you will walk away with: (please note, the actual topics will be based on the clients challenges, needs, concerns and the time available)

• How to build cooperation, rapport, relationships and connect with team members (communication styles exercise assessment tool)
• Guidelines and Ground Rules top teams follow
• Benchmarks: Top company team building philosophies
• 12 Communication Do’s and Don’ts
• How to SOFTEN your Image to make your more approachable, likeable and trustworthy
• How to say “NO” and give feedback in a positive and nice way
• 5 ways to avoid misunderstandings that destroy teams
• 3 key factors that build trust within a team
• 6 keys to get everyone singing your praises
• 12 steps to make team meetings more effective
• 7 step process for reducing and resolving conflicts
• Characteristics and traits of the best working teams

Get Along with Anyone, Anytime, Anywhere ... Build Rapport,Relations and Connect

Get Along with Anyone, Anytime, Anywhere … Build Rapport, Relationships and Connect with Customers and Co-Workers – can also be titled, Creating Enduring Connections … Build Rapport, Relationships and Connect

( can be delivered as a keynote, breakout, training or facilitation)

“The #1 Most Important Single Ingredient in the Formula for Success is Knowing How to Get Along and Connect with People” Teddy Roosevelt

Building positive connections, enhancing emotional intelligence and transforming interpersonal skills will boost your bottom line in many ways. You will retain employees, improve morale, get things done, build better teams, enhance managers and leaders effectiveness; improve customer service, win new customers, close more sales, increase job satisfaction and get customers and co-workers singing your praises. This program is based on the book, “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers …even kids” by Arnold Sanow and Sandra Strauss. We will focus on such topics as; enhancing working relationships and teamwork; building cooperation, likeability and trust; understanding and adapting to different communication styles; how to communicate in a clear, concise and understandable manner; how to avoid misunderstandings; becoming a better listener; eliminating insensitivity, rudeness and incivility; dealing with difficult people; banishing words that destroy relationships; how to say no and give feedback in a nice way; understanding body language; reducing anger; making every meeting, interaction and transaction positive, memorable and special; promoting a positive, productive and profitable organization and more!

“Whatever is broken in your organization cannot be fixed until your employees are” Author of Break all the rules