Patrick Leroux

Patrick Leroux Speaking Topics

• The 10 secrets of success in customer service Strategies to turn satisfied customer into loyal custo

  It takes thousands of dollars and months before you find a good customer… and it only takes a few minutes to loose one. Not only you want satisfied customers, more importantly you want loyal customers. What are you doing to create loyalty with your

  customers? In this highly interactive and information rich session, you will learn that:

  • Customer service is not a department… it’s an attitude;
  • Listen to your customers;
  • You never have a second chance to make a good first impression;
  • Your organization is as good as your worst employee;
  • The customer is always right even when he is wrong;
  • You must provide your customers with a memorable experience if you want to create loyalty; and
  • You should never take your customers for granted.

• How to build trust and rapport instantly How persuade and influence people faster and easier

  What are the success secrets of the best communicators? How could you earn the trust of an individual in the first few seconds? How do you adapt your communication to the personality style of others? Are you a red, yellow, green or blue? The purpose of this funny and highly interactive session is to make you a better communicator and better persuade and influence

  people. The audience will learn:

  • Why people think and act like they do;
  • The 4 personality styles: Are you red, a yellow, a green or a blue?;
  • That you must adapt your communication to the personality styles of others;
  • To discover in the very first minutes the motivations, fears, needs and desires of others;
  • That the best gift you can give others is to listen to them well and fulfill their personal needs and motivations; and
  • That if you want to get some honey (persuade others) you must not to knock over the beehive.

Growing your business, is YOUR business ! Strategies to attract new business and make your income gr

What business development strategies are used by the top 1% sales people? If you’re like most people, you use only two or three business development strategies—and generally the least efficient ones. Would you like to sell more, faster and more easily than ever? In this highly stimulating session, you will learn a series of practical, proven strategies that you will be able to adopt in order to make your sales explode and get ahead of your competitors who undercut you. Here are a few of the lessons

you will learn in this captivating, fascinating talk:

• If you don’t have a list, you don’t really have any business;
• Your best sources of future income stem from your present clients;
• How to ask for, attract and obtain lots of referrals;
• Why—and, above all, how to—keep in touch with your prospects and your present clients on a regular basis; and
• Where and how to make the most of your networking activities;
• Etc.

Igniting The Fire Within - Strategies for Maximizing Your Potential and Optimizing Your Performance

Why is it that some people are more motivated and experience more success than others? How are they able to achieve exceptional results in all aspects of their life? With the help of a fast-moving series of methodologies, ideas and techniques which each person can apply in every area of life and work, this session will allow you to discover the secrets of success and how to get motivated, and stay motivated for life. This particular session contains the keys to personal effectiveness, maximum achievement and unlimited success. In addition, this session addresses the best ideas for success that have ever been discovered. Through Patrick’s interactive,

entertaining and practical approach, the participants will learn :

• That they are 100% responsable for the results they produce in their lives;
• That winners in the game of life chose to live with passion instead of waiting for their pension;
• The importance of making continuing education a priority in their lives ;
• That successful people have have goals, losers have excuses ;
• A powerful tool to program their brain to abundance: the movie of your future life;
• That you always attract into your life your dominant thoughts and emotions and that your FEARS are like mental wheelchairs;
• The importance of our circle of influence and that we are the average of the 5 people we spend the most time with;
• That in order to succeed today, we need to be different and we need to go from a transactional mode to an memorable experience mode (with our clients and co-workers); and
• That steping out of your comfort zone, being committed and taking action are the ultimate keys to success.