Barbara Glanz

Barbara Glanz, CSP, CPAE, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. She is the author of twelve bestselling “how-to” books, including "The Simple Truths of Service—Inspired by Johnny the Bagger," co-authored with Ken Blanchard, and "Building Customer Loyalty: How YOU Can Help Keep Customers Returning."

Glanz is known as “the business speaker who speaks to your heart as well as to your head.” Her international reach is extensive, having presented on all seven continents and in all 50 states. She is recognized for her expertise in change management, employee engagement, and customer service, consistently providing valuable insights and strategies in her presentations.

More than just an exciting speaker, consultant, and author, Glanz has three additional “claims to fame”: her great-grandfather laid the cornerstone where the four states come together (Page, Arizona, is named after him); she played the piano on the TV show “Talent Sprouts”; and she directed David Hasselhoff in his first high school play. Glanz lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She has been featured on major media outlets including ABC, NBC, CBS, CNN, FOX-TV, and CNBC, and her work has been covered in print and on radio nationwide.