Carol Sapin Gold

Carol Sapin Gold is an internationally known, top-ranked lecturer and business management consultant. She is a specialist in techniques of Professional Management Development and Communication, training key personnel in business and industry. She is considered a leading authority in the field of Customer Relations.

Carol Sapin Gold offers programs that show the positive approach to success for supervisors and managers. She is highly reputed for techniques in stressing better interpersonal communication and practical motivation for employees.

Ms. Gold is also an award-winning author. Her best known book is Solid Gold Customer Relations. Addionally, she has created two training films: Instant Replay and The Power of Words.

Success today depends on visionary leadership, and oftentimes an error of perception is what causes problems in professional organizations and businesses. Managers need to understand how to create an environment in which people are willing to extend themselves, and risk in dealing with others. Carol Sapin Gold affirms that much leadership is subtle and unobserved, and that much more is expected of leaders than is actually discussed. In her presentations, she describes some of the modes of communication needed in creating an environment that promotes service within the organization, giving the end-user, the customer, the best there is to offer.