Dan Gingiss

Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences globally. He firmly believes that a remarkable customer experience is the best competitive advantage in business, sharing insights from his extensive professional career that included leadership positions at McDonald’s, Discover, and Humana.

Gingiss is the author of "The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share" and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media." He has also co-hosted the award-winning "Experience This!" podcast and contributes regularly to Forbes magazine. He explores how various teams within a company, such as marketing, finance, and legal, contribute to customer experience, emphasizing the importance of company-wide commitment to enhance customer loyalty.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Gingiss also serves as the founder and Chief Experience Officer of his company, established in 2019, where he teaches audiences how to utilize his WISER model to craft exceptional customer experiences. Additionally, Gingiss has been recognized with a JD Power Award for Customer Service while at Discover and is a member of the National Speakers Association. His passion for customer experience not only drives his speaking engagements but also informs his role as a coach and marketing consultant.