Jay Ratliff

 In a day when most companies are unable to meet customer expectations, Jay Ratliff has been on the business lecture-circuit since 1991 showing business owners and managers how to exceed customer expectations....not just once, but at every point of contact!

As a former aviation general manager, Jay created a Complaint Resolution Program for the world's largest airline...by showing how even customers with complaints can have their expectations exceeded. 

Jay's techniques are so effective that in 2003 he was asked to help develop a Pre-Release Professional Development Program for the Ohio Correctional Facility - showing prisoners how even they can exceed expectations in gaining multiple interviews, job offers and subsequent promotions.  If these concepts can work for inmates following their release...they can work for anyone!

Want new business?  Learn how to exceed expectations.  Interested in increasing your repeat customers (sorry morticians, can't help you here) and referrals?  The key lies in exceeding customer expectations at every point of contact!  As a business owner, looking for a way to increase your retention rate - keeping your high performance employees loyal to you?  Then learn how to exceed their expectations!

Jay's presentations are highly interactive, energetic and are designed to provide tools which can be used immediately.  His background is varied and stories from his days as the Travel Coordinator for the Detroit Lions NFL Team, interacting with various politicians, actors, Prime Ministers, Astronauts and other world famous individuals promises to make Jay's presentation memorable and far more importantly - beneficial for all who attend.