Jeff Leitner

The Big Idea--the kind-that fundamentally changes our lives--comes along so rarely that our head snaps back when we hear it. Jeff Leitner’s insights into Unwritten Rules is one of those ideas. His work unlocks the hidden code that shapes how we behave, what we believe, and how our organizations work. The Unwritten Rules pulls open the curtain, showing how work really gets done, how communities actually operate, and how our culture truly functions. It gives us a new lens to understand what we can do to lead successful change, game-changing innovation, and real social impact. Leitner spent years in the trenches working on some of the world’s biggest problems, then deep in the latest research, where he developed a groundbreaking approach for identifying and changing social dynamics. The inaugural Innovator in Residence at the University of Southern California, the founder of Insight Labs, and the co-founder of the international award-winning UX for Good, Jeff and his approach have helped solve some of the biggest and most interesting challenges, including:

• Starbucks: As the company prepared to redesign all of its stores around the world, Leitner brought together design leaders from some of the world’s most influential brands to develop a strategy for Starbucks to increase its creative capacity.
• U.S. Department of State: Faced with the lingering structural challenges of institutions like the United Nations, the State Department engaged Leitner to develop a new model for international organizations.
• Professional Convention and Management Association (PCMA): With more and more of our personal and professional lives moving online, PCMA engaged Leitner to develop and publicly present a strategy for them and their hundreds of organizational members to remain relevant in the digital age.
• Allsteel: As part of the company’s effort to bring the latest social science insights to bear on office design and worker productivity, Allsteel partnered with Leitner to integrate his work on unwritten rules with workplace strategy. Leitner and Allsteel are now on a year-long, national tour presenting the product of their work to thousands of executives at hundreds of companies. unwrittenrulestour.com
• Law 2023: A partnership of national law firms and legal industry vendors engaged Leitner to project the future of the legal service sector. He enlisted experts in economics, sociology, and technology to partner to produce important insights, which are the foundation of recommendations for the industry. law2023.org
• United Nations: In partnership with the OECD in Paris, Leitner developed the first-ever sequence for solving the world’s biggest problems, based on a year-long, international survey of economists, political scientists, and social scientists.

Warm and funny, Jeff Leitner’s presentations provide a profound “Ah-Ha” moment for audiences, with a smile of recognition on their faces. He weaves stories, science, and insights together to help us all break through and get the real work done.