Jim McCann

Jim McCann is a transformative leader in the floral industry and the founder of 1-800-FLOWERS.COM. Starting with a single flower shop in Manhattan, he expanded it into a global enterprise with anticipated revenues exceeding $1 billion. His strategic vision has turned 1-800-FLOWERS.COM into a household name, synonymous with gift-giving and quality service across various platforms.

Recognizing early the potential of e-commerce, McCann was a pioneer in online retailing, seizing the Internet's potential as early as 1991. He successfully navigated the transition from traditional retail by utilizing three effective access channels: the iconic 1-800 number, physical retail outlets, and a robust online presence. His company was one of the first to go online in 1992, establishing strategic relationships with major online services like America Online, Microsoft Network (MSN), Yahoo!, and Google.

McCann's management approach is heavily influenced by his early career as a social worker at St. John’s Home for Boys in Rockaway, New York. This experience shaped his open, contact economy management style, which prioritizes transparent communication and community-building within the company. His commitment to innovative business strategies extends to creating new businesses like BloomNet and acquiring brands such as Fannie May, Cheryl&Co., and The Popcorn Factory.

His accolades include being named Entrepreneur of the Year, Retailer of the Year, and Direct Marketer of the Year, reflecting his impact across multiple facets of the retail industry. In 1997, he was also honored as Toastmaster International's Outstanding Business Speaker, underscoring his excellence in communication. An active participant in both business and community spheres, McCann serves on the boards of Willis Group Holdings Limited and Gruppo Lottomatica, among others.

McCann's literary contributions include books such as "Stop and Sell the Roses" and "Talk Is (Not!) Cheap: The Art of Conversation Leadership," offering insights into his professional journey and management philosophy. A frequent guest on radio and television programs nationwide, he continues to share his expertise on customer service, management, and technology use in modern business practices.