John DiJulius

John DiJulius is the Authority on Customer and Employee Experience, Best Selling Author, International Keynote Speaker and Consultant, and TEDx Speaker.

DiJulius's best-selling books include:

• The Employee Experience Revolution
• The Relationship Economy
• The Customer Service Revolution
• What's The Secret?: To Providing A World-Class Customer Experience
• Secret Service

DiJulius works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotels, PwC, Harley Davidson, Chick-fil-A and many more. DiJulius works with companies that want to make customer experience their competitive advantage, make price irrelevant, and become the brand customers cannot live without.

DiJulius isn't just talking about it, he lives it, as a very successful entrepreneur of three businesses: The DiJulius Group, a consulting and speaking firm focused on changing the world by creating a Customer Service Revolution; John Robert's Spa, a chain of upscale salons and spas, repeatedly named one of the top 20 salons in America; and Believe in Dreams, a non-profit that fulfills dreams of economically disadvantaged youth who have survived non-medical adversity.

One of the most captivating and charismatic speakers today, DiJulius will not only share what the best customer service organizations do but, more importantly, “how” they implement and execute it consistently company-wide.