Richard Chang

Dr. Richard Chang is internationally recognized for his expertise in quality improvement, organization development, customer value, strategic planning, measurement systems, team development, performance improvement, product realization, and human resource development. Dr. Chang also holds significant recognition as a leading authority on personal and organizational excellence. He has served as a judge for the prestigious Malcolm Baldrige National Quality Award from 1996-1999 and as the Chief Judge for the California Awards for Performance Excellence.

Prior to founding Richard Chang Associates, Inc., a diversified performance improvement consulting, training, and publishing firm, Chang directed Corporate Training, Organization Development departments, and Human Resources functions, as well as Quality Improvement initiatives, and Material Requirements Planning (MRP) system implementations for mid-sized international electronics manufacturers in California. His professional experience spans operations line-management, quality/process auditing, and career development roles.

As a prominent keynote speaker, Chang frequently addresses topics on personal development and organizational-related subjects at regional, national, and international conferences. He has consulted for a vast array of organizations across different industries, including notable companies such as Toshiba, Marriott, Sony, Nestlé, and Disney. His academic credentials include a B.A. in Psychobiology from the University of California, Los Angeles (UCLA), an M.A. in Counseling Psychology from Chapman University, and a Ph.D. specializing in Industrial/Organizational Psychology from Alliant International University.

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In addition to his consulting work, Chang has served as part-time faculty for the MBA and undergraduate business administration programs at Loyola Marymount University and as an Associate Professor for the Graduate School of Human Resource Management and Development at Chapman University. He has also contributed as a faculty member at California State University Long Beach and several community colleges in Southern California.

Chang is the author or co-author of over twenty-five books on business and personal development, including notable titles such as "The Passion Plan at Work—Building a Passion-Driven Organization" and "Performance Scorecards—Measuring the Right Things in the Real World". He has also produced award-winning video and audio programs. His service includes roles such as the Chair of the Board for the American Society for Training and Development (ASTD), where he also received the Gordon Bliss Memorial Award and the Torch Award, recognizing his significant contributions to the field.

Currently, Chang chairs the National Learning and Leadership Development Committee for the United States Tennis Association (USTA) and has previously served on the Board for the Southern California Tennis Association (SCTA) Section of the USTA. His professional affiliations include the American Society for Quality (ASQ), Society for Human Resource Management (SHRM), National Speakers Association (NSA), and Organization Development Network (ODN).