Scott Gross

1. Scott Gross is a master at removing mystery. His ability to communicate complex ideas simply comes from years of hands-on training, primarily in the hospitality industry.

When not speaking at conferences and conventions, Scott handles the day-to-day operations of one of the nation's most unique service training companies.

Scott is best known for his high energy platform skills. His gentle humor keeps audiences laughing while they learn handfuls of practical ideas. Whether speaking to a corporation or national association, Scott is a storyteller extraordinaire, comfortable with audiences of any size. He is most at home with professionals who have high customer contact.

Scott has helped some of America's best-run organizations design video-based training programs, intended mostly for employees with direct customer contact. He has discovered how to be the low cost provider of quality video training and marketing programs.

Scott has turned his skills as a script writer and platform performer into seven fun-to-read books, including the original "Positively Outrageous Service - New & Easy Ways to Win Customers for Life", "OUTRAGEOUS: Unforgettable Service - Guilt-Free Selling", and his latest "Borrowed Dreams...The Roughest, Toughest Jobs on the Planet, And What I Learned From Working Them."

Speech Topics

Program information:

• Positively Outrageous Service - MicroBranding - Borrowed Dreams - Why Service Stinks - Positively Outrageous Service, 2nd Ed.