Sheldon Bowles

Sheldon Bowles is a successful entrepreneur, New York Times and BusinessWeek best-selling author, and noted speaker. He began his career as a newspaper reporter, became vice president of Royal Canadian Securities, and then president and CEO of Domo Gas. With his partner, Senator Douglas Everett, he built that company into one of Canada’s largest retail gasoline chains. At a time when competitors were opting for self-serve, Domo distinguished itself with its "Jump to the Pump" service, complemented by enthusiastic Gung Ho! employees.

After leaving Domo, Bowles and three partners transformed a small manufacturing plant into a multimillion-dollar business. He continues to share his extensive knowledge on effective business strategies and customer service in his books. Bowles co-authored "Raving Fans" and "Gung Ho!" with Ken Blanchard, both of which underscore his expertise in customer service and employee motivation. His other collaborative works with Blanchard include "Big Bucks!" and "High Five!"

Bowles has developed specialized keynote programs such as "Creating Raving Fans," where he outlines three critical steps to developing loyal customers, and "GUNG HO! Turning People on in Your Organization," which provides management tools to enhance productivity based on his best-selling book. He has been recognized for his contributions to customer service and employee motivation by Harvey Mackay, Bob Nelson, and Ken Blanchard. Additionally, his engagements are well-regarded for being thought-provoking, inspirational, and infused with humor. Bowles has worked with a wide range of companies and organizations, including PacifiCare, Avis, Young Presidents' Organization, Tenneco, The United States Army, and Canadian Tire, among others.