Sue Hansen

Sue Hansen is a national speaker, trainer and consultant, specializing in helping people become better people-it’s her mission, her mantra and her passion. With an undergraduate degree in Psychology, post graduate work in business, certification as a behavioral analyst and her many years experience in business ownership Sue’s clients have access to a broad and fresh perspective on issues facing the workforce and its’ leaders. Sue’s career path includes 17 years in various areas of the health care industry including pharmaceutical sales, hospital marketing, and before beginning her consulting and speaking business, Sue owned and operated a mobile diagnostic imaging and has expertise in sales, management and operations. 

Sue consults with all sectors of the business community in a variety of settings and her experience allows her to bring a global perspective to any organization or industry.  She recognizes that communication, behavioral strengths, limitations and conflict are universal obstacles that affect even the best of teams.  Sue has the unique ability to identify the roadblocks and work with the team or individual to develop successful strategies and tactics for a solution. Sue’s style is unique – her humor, her direct style and her willingness to laugh at herself allow her to break through barriers to connect with her audience.

MOST REQUESTED TOPICS:

Revealing the Masterpiece Within

People are more and more stressed, hurried and anxious. The pace of the world is rapidly slipping into high gear. Let’s reconsider the self imposed stressors that seem to derail our happiness. Choices we make can affect our happiness and even messages of thinner, bigger, prettier, younger can actually throw us into a tail spin. Be challenged into new ways of thinking of your life and discover what matters most, finding your passion and recognizing that your Masterpiece lies within. Be the best ever by discovering the true you! 

Get the Edge: Direction, Drive and Focus.

What does downhill skiing and your own self development have in common? Edges, that’s right edges. You see when you ski in order to have control as you descend from the top of the mountain at great speeds the only thing that controls your direction is weight on your edges. So when you focus and put weight on your inner edge, you are able to change directions with less effort, your can control your actions without losing direction and sliding off course. Same with your self development. The more you focus and put energy into your goals, your dreams, your life’s strategic plan-your INNER EDGE, you are able to change direction with less effort, you can control your actions without losing direction and sliding off course. 

Change is Easy…You Go First

In today’s business climate, if something’s not changing it’s probably dead. The company to which you’ve given your heart, your soul and your undying loyalty could merge, be sold or be gone!  Whether the transitions are personal or professional change and our reactions to change have been characterized in various ways, most notable using humorous parables about mice and cheese supplies. Articles have been written, theories espoused and yet many of us still react the same ways to change. Most of us, if honest, don’t like it one bit.  Sue will help you understand why you react to change like you do. Often, when change occurs, there will be some who adapt quickly and welcome change, while others are resistant and openly hostile to change. It is vital to be aware of and acknowledge your reactions and ultimately adapt to the new situation and learn to accept, if not love change!

But, That’s Not What I Meant

When you speak, are you being heard? Do people seem to disregard what you say, and even at times flat out ignore you? There is so much to consider now with regards to communicating. We know that there are Gender differences; Generational Differences and each of us have different Styles of communication. Speaking to be understood is critical in the work environment and being an effective communicator can be the critical difference between success and failure. Identify your own communication style and discover why Credibility is the key.

How to Play Well With Others

Some teams come together, work well, play well and get a lot accomplished. This is a rare, but an all too common reality for a leader. More often, what happens is teams come together to accomplish a goal, but interpersonal conflict derails even the best of teams. There are many things that can cause a team to fail, misdirection, unclear roles and responsibilities, poor communication.

Laughter in the Workplace

Just because you’re laughing, doesn’t mean you’re not serious. Work hard at your job, be devoted, innovative and creative and give all you can to the work you have chosen, but don’t take yourself so darn serious. Believe it or not, you can get more work done in a day when you’re having fun.  We know that laughter can be healthy, stimulating and just plain fun. If you must work, and many of us must, we must have fun in the process. What we end up with is mentally healthy workers, mentally healthy bosses, and productive, creative and innovative days. Change your attitude and change your life.      

MOST REQUESTED WORKSHOPS & SEMINARS:

Influential Communication

Communication is the responsibility of both the speaker and listener. It takes two to fully, interact and understand any given message. This course is designed to provide participants with an understanding of the essential elements necessary to optimize successful communication. The module includes techniques to boost listening capabilities, opportunities to practice clear, concise word choice, effective voice mail management, effective email communication, learning to be an assertive not aggressive communicator and fun illustrative examples of all concepts.  An absolute must for new managers and people unable to “get through” to others.  

Effective Meeting Management

Tired of the “why the heck am I here meeting”, tired of the meetings to schedule meetings meetings? One of the highest rated frustrations among the workforce is wasting time attending meetings. Well, then it is time to get out of the meeting rut and learn to manage a meeting so that you and all attendees will come away with a sense of accomplishment. Module covers agenda creation and management, keeping the meeting moving, dealing with meeting hecklers, and techniques to monitor your impact. 

Truly Remarkable Customer Service

What are the critical Customer Service skills?  Participants will learn to work together more effectively, communicate concepts clearly, listen more intently and respect each other for the differences. This fun, highly interactive class emphasizes the interaction among and between internal and ultimately external customers by acquiring the communication skills necessary to interact with compassion and respect. Some of the topics covered include; assertive communication, building rapport, email, telephone and voice mail etiquette, defusing the difficult customer and learning to approach work with a positive attitude.

The Assertive Manager

Transforming your employees from the rank and file to management can pose an interesting problem. In this fast paced, competitive society, many companies are faced with unprepared and unskilled managers. An inadequately trained manager can significantly impact the morale of the employee. On the other hand a manager who demonstrates confidence, good decision making skills, effective communication skills and compassion can bolster the atmosphere of the workplace. Avoid turning into a “toxic company” and train your managers to rise above the crowd with grace without becoming mad with power.

Team Challenge  

Company executives talk about creating team based work sites, self-directed teams, teamwork, but how effective are most companies at supporting and rewarding the team? Not very say researchers. This course provides teams with the knowledge they need to build and sustain a team for the duration of a project. Beyond the team building games, and the current semantics of “team work”, learn the essentials that make teams productive, effective and successful. This course is geared to those committed to the concept of team.

Understanding the People That Make You Cringe

There are just some people who are on this earth to drive you crazy, or at least that is what it seems like.  There will always be someone with whom you just don’t get along. If this is your boss or a coworker, life can become very frustrating for you. This interactive course is designed to provide the knowledge you need to interact more effectively with those difficult personalities.  Learn more about your personality and the personalities of those around you, and you will gain useful knowledge in dealing with those you find most difficult. Since often times, difficult people cause stress; the outcome of gaining knowledge can help reduce the stress we feel when encountering such people.